These Terms of Service govern your use of shipchandleruae.com and your communications with Ship Chandler UAE regarding vessel supplies, marine stores, provisions, spare parts, technical requirements and related services.
By accessing this website, submitting an enquiry or sending a request for quotation, you acknowledge these Terms of Service.
1. Website Purpose
Ship Chandler UAE provides information concerning marine supply coordination and related services for vessels calling at ports in the United Arab Emirates.
Information published on this website is intended for general commercial and operational reference. Website content does not by itself constitute a binding quotation, contract, confirmation of stock or guarantee of delivery.
2. Requests for Quotation
Vessel owners, managers, operators, masters, purchasing departments, agents and other authorised representatives may submit requests for quotation through the website or by email.
A request for quotation does not create a binding purchase or supply agreement. An order becomes subject to the terms stated in the relevant quotation, order confirmation, proforma invoice, purchase order acceptance or other written commercial confirmation exchanged between the parties.
3. Prices and Quotations
Prices for provisions, bonded stores, deck and engine stores, safety equipment, chemicals, spare parts and other marine supplies may change according to market conditions, availability, quantity, specification, exchange rates, delivery location and operational requirements.
Unless otherwise stated in a quotation, prices displayed or discussed before formal confirmation should be regarded as indicative only.
Each quotation may contain its own validity period, payment terms, exclusions, delivery charges and additional conditions. Where specific quotation terms differ from these general website terms, the terms of the accepted quotation or written agreement will take precedence for that particular transaction.
4. Product Availability and Substitutions
Marine supply availability can change rapidly. Certain products, brands, sizes, specifications or origins may therefore become unavailable after an enquiry or quotation has been issued.
Where appropriate, an equivalent or alternative item may be proposed. Substitutions requiring customer approval will be communicated before delivery whenever reasonably possible.
5. Vessel and Order Information
Customers are responsible for providing accurate and complete information required to process an enquiry or delivery, including where applicable:
- vessel name;
- IMO number;
- port and berth or anchorage;
- ETA and ETD;
- local agent details;
- required quantities;
- technical specifications;
- delivery deadlines; and
- any relevant port or vessel access requirements.
Delays or additional costs resulting from inaccurate, incomplete or late information may require revised delivery arrangements or pricing.
6. Delivery and Port Operations
Delivery times are estimates unless expressly confirmed otherwise in writing.
Marine deliveries may depend on factors outside the direct control of the supplier, including terminal permissions, berth access, vessel schedule changes, launch or boat availability, customs procedures, port security, local regulations, weather and instructions from vessel agents or port authorities.
Any launch charges, boat charges, customs costs, access fees, transport charges or other operational expenses will be handled according to the applicable quotation or written agreement.
7. Inspection and Acceptance
Customers should inspect delivered goods as soon as reasonably practicable and notify us promptly of any apparent shortage, damage, incorrect item or other discrepancy.
Claims should include sufficient information to identify the relevant delivery, together with photographs, delivery documents or other supporting evidence where applicable.
8. Payment
Payment terms are determined on a transaction-by-transaction basis and will be specified in the applicable quotation, invoice, proforma invoice or written agreement.
Customers are responsible for ensuring that payments are made to payment details formally provided for the relevant transaction.
If you receive an unexpected request to change bank or payment details, you should independently verify that request with us before making payment.
9. Third-Party Services
Certain deliveries or operational requirements may involve local agents, transport providers, launch operators, technicians, manufacturers, distributors, port service providers or other third parties.
Where third-party services are involved, additional terms, charges, availability limitations or operational conditions may apply.
10. Website Information
We aim to keep information on this website accurate and useful. However, port information, operational conditions, schedules, regulations, facilities and service availability may change.
Users should independently confirm time-sensitive or safety-critical port and vessel information with the relevant agent, terminal, port authority or other appropriate source before relying upon it operationally.
11. Intellectual Property
Unless otherwise indicated, the website design, original text, branding and other original website materials are intended for use in connection with Ship Chandler UAE.
Content may not be copied, republished or commercially reproduced without permission except where permitted by applicable law.
Third-party names, trademarks, photographs and materials remain the property of their respective owners where applicable.
12. Acceptable Use
You must not use this website to transmit malicious code, attempt unauthorised access, interfere with website operation, submit fraudulent requests or use the website for unlawful purposes.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Ship Chandler UAE will not be responsible for indirect, incidental or consequential losses arising solely from the use of, or inability to use, this informational website.
Liability relating to an actual marine supply transaction will be subject to the terms agreed for that specific transaction and any rights or obligations that cannot lawfully be excluded.
14. Force Majeure and Operational Disruption
Neither party should be considered responsible for a failure or delay caused by circumstances beyond its reasonable control where recognised under applicable law or the relevant commercial agreement.
Such circumstances may include severe weather, port closure, navigation restrictions, strikes, governmental measures, customs restrictions, security incidents, transport disruption, natural disasters, conflict or other major events affecting marine operations.
15. External Links
This website may contain links to third-party websites. External websites operate independently and are responsible for their own content, security and privacy practices.
16. Privacy
Information submitted through this website or by email may include contact information, vessel details and requisition information required to respond to enquiries and coordinate marine supply services.
Further information will be available in our Privacy Policy.
17. Cookies
Information concerning cookies and similar website technologies is described in our Cookie Policy.
18. Changes to These Terms
These Terms of Service may be updated periodically to reflect operational, website, regulatory or commercial changes.
The latest version published on this page will apply to use of the website from the date stated above.
19. Applicable Law
These website Terms are intended to operate in accordance with applicable laws and regulations of the United Arab Emirates.
Individual supply transactions may additionally be governed by jurisdiction, governing-law, arbitration or dispute resolution provisions specifically agreed between the relevant parties.
20. Contact
Questions regarding these Terms of Service or a marine supply enquiry may be sent to: