Ship Chandler UAE respects the privacy of visitors, customers, vessel representatives, agents, suppliers and other parties who communicate with us through shipchandleruae.com or by email.
This Privacy Policy explains the types of information we may receive, why that information may be used, when it may be shared and the choices available to individuals regarding their personal information.
1. Information We May Collect
The information we receive depends on how you use the website and what information you choose to provide.
Contact Information
When you contact us or submit a request for quotation, information may include:
- your name;
- company or organisation name;
- business email address;
- telephone or other contact details;
- job title or department; and
- preferred method of communication.
Vessel and Operational Information
Marine supply enquiries may include operational information such as:
- vessel name;
- IMO number;
- vessel type;
- port of call;
- berth or anchorage information;
- ETA and ETD;
- local agent details;
- delivery instructions; and
- other information necessary to prepare or coordinate a marine supply request.
Requisition and RFQ Information
If you submit a requisition or RFQ, we may receive information contained in product lists, spreadsheets, documents, technical specifications, photographs or other files voluntarily provided with the enquiry.
Technical Website Information
Like many websites, limited technical information may be generated when the website is accessed. Depending on the website configuration and services in use, this may include information such as browser type, device type, IP address, referring page and basic website interaction information.
2. How We Use Information
Information may be used where reasonably necessary for business and operational purposes including:
- responding to enquiries;
- preparing quotations;
- reviewing vessel requisitions;
- confirming product specifications and availability;
- communicating regarding orders and deliveries;
- coordinating with local agents or operational service providers;
- providing customer support;
- maintaining commercial and transaction records;
- protecting the security and integrity of the website;
- preventing misuse, fraud or unauthorised activity; and
- complying with applicable legal or regulatory requirements.
3. Marine Supply Communications
The primary purpose of information submitted through Ship Chandler UAE is to enable commercial and operational communication concerning vessel supply requirements.
For example, if a vessel representative submits a requisition for provisions, bonded stores, deck stores, engine stores, safety equipment, chemicals or spare parts, the information may be reviewed in order to prepare a quotation and determine delivery feasibility.
4. Sharing of Information
We do not treat information submitted through a vessel enquiry as information intended for public disclosure.
Information may, however, need to be shared with parties involved in fulfilling or evaluating a legitimate marine supply requirement.
Depending on the request, these parties may include:
- marine suppliers;
- manufacturers or distributors;
- local vessel agents;
- transport or logistics providers;
- launch or boat operators;
- technical service providers;
- port-related service providers;
- professional advisers; and
- technology or hosting providers supporting our website and communications.
Only information reasonably relevant to the applicable enquiry or service requirement should be shared for those purposes.
5. International and Cross-Border Processing
Maritime operations are international by nature. A vessel owner, manager, agent, supplier or service provider involved in an enquiry may be located outside the United Arab Emirates.
As a result, information connected with a marine supply request may need to be communicated or processed across borders where reasonably necessary to respond to the request, obtain pricing, coordinate delivery or perform related commercial activities.
Where applicable, such handling will be subject to relevant data protection requirements.
6. Data Retention
Personal and commercial information is retained only for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, accounting, record-keeping, dispute, security or legal requirements.
Different types of records may therefore be retained for different periods.
7. Data Security
Reasonable administrative and technical measures are used to help protect information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet transmission, email system, website or electronic storage method can be guaranteed to be completely secure.
Users should avoid sending unnecessary highly sensitive personal information within vessel requisitions or general enquiries.
8. Email Communications
If you contact us by email, we may retain the correspondence and related information in order to respond to the enquiry and maintain an appropriate commercial record.
Operational communications regarding a quotation, delivery, requisition or existing business relationship may be sent using the contact information provided to us.
9. Cookies and Similar Technologies
The website may use cookies or similar technologies required for website functionality, security, preferences or measurement.
More information is provided in our Cookie Policy .
10. External Websites
Shipchandleruae.com may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of independent third-party websites. Users should review the privacy information provided by those websites when appropriate.
11. Your Privacy Rights
Subject to applicable law and any relevant exceptions, individuals may have rights concerning their personal information.
Depending on the circumstances, you may contact us to request:
- information regarding personal data being processed;
- access to relevant personal information;
- correction of inaccurate information;
- updating of incomplete information;
- deletion of information where applicable;
- restriction of certain processing where applicable;
- cessation of certain processing where applicable; or
- other rights available under applicable data protection requirements.
We may need to verify the identity of the person making a request before disclosing, changing or deleting information.
12. Business-to-Business Information
Ship Chandler UAE primarily operates in a business-to-business maritime environment.
Many enquiries are therefore submitted in a professional capacity by vessel masters, purchasing departments, ship managers, owners, operators, technical departments, agents and other maritime professionals.
13. Children's Privacy
This website and its marine supply services are intended for business and professional users and are not directed toward children.
We do not intentionally request personal information from children through vessel supply or RFQ forms.
14. Automated Decision-Making
Marine supply quotations and operational decisions may involve human review of vessel requirements, requested quantities, specifications, availability and delivery conditions.
We do not intend to use information submitted through ordinary RFQ enquiries for decisions based solely on automated processing that produce significant effects on an individual.
15. Accuracy of Information
Customers and website users should provide accurate and current information, particularly where details are necessary for vessel delivery or quotation preparation.
If your relevant contact or operational information changes, you may provide updated information through the normal communication channels.
16. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in website functionality, business processes, technology, operational requirements or applicable regulations.
The current version will be published on this page together with its latest update date.
17. Related Policies
Please also review:
18. Contact Us
For questions about this Privacy Policy or a request concerning personal information submitted through the website, contact: